Saks Playvox change management rollout

 
 

Summary:

Saks rolled out their new workforce management tool, Playvox, so agents could manage their schedules, plan time off, and see their performance metrics. It was important that agents use this tool to create a consistent approach to managing their day-to-day workload. To achieve this I created a robust roll out campaign that included an intro video, a take away guide, and team lead facilitation that contributed to early adoption and a successful rollout.

Project info:

    • Interviewing SMEs across multiple teams

    • Video production

    • Script writing and narration recording

    • Google Slides deck development

    • Job aid development

    • Graphic design

    • Camtasia

    • Adobe Creative Suite

    • Google Slides

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Software recordings showing agents what features they can use to best manage their time.

Software recordings showing agents what features they can use to best manage their time.

Magnified features help as narration breaks down the agent dashboard.

Magnified features help as narration breaks down the agent dashboard.

Agent job aid summarizing features and includes important knowledge base links.

Agent job aid summarizing features and includes important knowledge base links.