Conveying advocacy quiz game
Summary:
Staples needed an engaging quiz game as part of their coaching program. This project required me to review foundational materials and work with SMEs, build a game that provides a framework for recall, and integrate real life scenarios. This example focused on “conveying advocacy”. Agents would work through a series of recall questions and then build on those by working through scenarios. These scenarios would ask the agent how they could have done it better and then identify the skills that corresponded with their responses.
Project info:
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Assessment writing
Scenario writing
Online course development
Graphic design.
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Articulate Storyline
Adobe Creative Suite
PowerPoint
Word
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This tool was originally created in PowerPoint and was then developed to be an online solution which can be hosted on an LMS or on a web server.
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Customized user experience
Intuitive scoring and user flow
Recall questions
Scenario based questions
Personalized certificate